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OUR SHIPPING & RETURNS

Shipping Information

At Zentik, we do our best to make sure your orders arrive quickly, safely, and hassle-free.

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Shipping Partners

We ship Australia-wide using some of the most trusted Australian delivery companies — including Australia Post, Sendle, Aramex, and other reliable local couriers.

The courier we use may vary depending on your location and the most efficient delivery route.

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Shipping Costs​

  • Free Shipping: Orders over AUD $120 qualify for free standard shipping anywhere in Australia.

  • Standard Shipping Fee: For orders under $120, a flat rate of $9.90 AUD applies.

 

Delivery Timeframes

Our standard delivery times are estimates and may vary slightly depending on the courier and destination:

  • Metro to Metro: Around 2–5 business days

  • Interstate: Up to 6 business days

  • Regional & Remote Areas: 2–8 business days, but may take longer depending on your carrier and exact location.

  • Courier Estimates: Some services, such as Sendle’s Standard Delivery, typically deliver within 2–5 business days, while others may take a little longer.

Once your order is shipped, you’ll receive a tracking link via email so you can follow your parcel’s journey.

Returns & Exchanges

We want you to love every Zentik piece you wear.

If something isn’t quite right, we’re here to make it easy.

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Eligibility for Returns or Exchanges

You can return or exchange your order within 30 days of delivery, provided that:

  • The item is unworn, unwashed, and unused.

  • All original tags and packaging are still attached.

  • You have proof of purchase (such as an order confirmation email).

Unfortunately, we can’t accept returns or exchanges for:

  • Items marked as Final Sale or Clearance, unless faulty.

  • Items that show signs of wear, washing, or damage not caused by us.

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How to Return or Exchange

 

  1. Email us at hello@zentik.com.au with your order number, the item(s) you’d like to return or exchange, and the reason.

  2. We’ll reply with return instructions and a return address.

  3. Once we receive and inspect your item, we’ll process your exchange or refund (minus any shipping fees, if applicable).

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Refunds

 

  • Refunds are issued to your original payment method once your return is approved.

  • Please allow up to 5–10 business days for the refund to appear, depending on your bank or payment provider.

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Return Shipping Costs

 

  • Change of mind or size exchange: Customers are responsible for return shipping costs.

  • Faulty or incorrect items: Zentik will cover all shipping costs for replacements or returns.

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Faulty Items

 

We take product quality seriously. If you believe your item is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

We’ll assess the issue quickly and offer a replacement, repair, or refund where appropriate under Australian Consumer Law.

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Need Help?

 

Our team is here to help you every step of the way.

If you have any questions about sizing, returns, or exchanges, please reach out anytime at hello@zentik.com.au.

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